You can reach our customer support team by email at info@yourpremiermemorabilia.com.

We strive to respond to all inquiries within 24 hours.

Every item we sell includes its own Certificate of Authenticity (COA).

• Identify the specific item purchased
• List all included autograph(s)
• Display a unique item identification number

The COA is shipped together with your item.

Yes. Professional framing services are available for most items.

• Photos & Posters: $150 – $275
• Albums: $175 – $400
• Guitars: $400 – $600

Additional shipping charges may apply to framed items due to increased size and weight.

Absolutely. Our website uses secure payment processing through GoDaddy Payments and follows industry-standard security practices, including PCI compliance.

Under the Fair Credit Billing Act, liability for unauthorized credit card charges is generally limited to $50 when reported according to your card issuer’s procedures.

• Orders over $1,000 require a signature upon delivery.
• Standard purchases ship free within the continental United States via UPS or FedEx.
• Custom-framed items may incur additional shipping charges.
• Tracking information is typically emailed within 24–48 hours after shipment.

To initiate a return, please email us with:

• Details of the item
• Reason for the return
• Return shipping information

Returned items are generally inspected within 72 hours.

• Refunds are issued minus a 20% restocking fee.
• Credits are processed within 7 business days.
• Card issuers may require an additional 2–10 business days.

In most cases, no.

Artists rarely sell or part with instruments they regularly perform with. Authentic artist-played guitars are extremely rare and are often sold through specialty auctions, charity events, or private collections.

The primary value of these collectibles comes from the authenticity and rarity of the autograph(s).

By using quality off-brand guitars, we can offer signed memorabilia at more affordable prices than would be possible with premium name-brand instruments.

• Natural changes in a person's signature over time
• Challenging signing conditions during events
• Hand fatigue after signing large numbers of items

Professional authenticators consider these and many other characteristics when evaluating signatures.